- Phone Numbers
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Toll Free reservations:
1-800-AIRWAYS
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TTY - hearing impaired:
1-866-393-0961
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Baggage Claims:
1-800-828-8144
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Baggage information
Hand baggage - the standard-sized bag is no more than 56cm x 45cm x 25cm (22ins x 18ins x 10ins), including the handle, pockets and wheels. The bag must be able to be: fitted into the gauge available in the check-in area lifted into the aircraft's overhead lockers unaided (although cabin crew will assist you if you have additional needs).
Hand baggage allowances
Passenger Type of baggage allowed
Adults and children (aged 2 and over) One standard-sized bag and one laptop-sized bag, handbag or briefcase
Infants (under 2 years) One standard-sized bag (for items your infant may require during the flight)
If your journey involves another airline, you should check the hand baggage allowance with that airline before traveling.
If you are traveling with one of our oneworld alliance partners, the hand baggage allowance may differ and you should also check this before traveling.
Standard franchise allowances
Carrier Flight numbers Aircraft Class of travel Hand bag allowance (max)
Comair BA6200 - 6449 All All 7kg (15lbs)
Sunair of Scandinavia BA8200 - 8299 All All 6kg (13lbs)
The aircraft used by these airlines are smaller than those used by British Airways and so the maximum baggage weight and size allowances are smaller.
Infant seats and carrycots
If you have booked a seat for your infant, you will need to have an approved infant car seat that fits into the aircraft seat. If they are travelling on your lap, you will not need a car seat.
British Airways can supply specially designed carrycots so your infant can sleep on board, particularly useful for long haul flights.
British Airways can also supply an on-board infant seat which attaches to the bassinet positions.
British Airways have a limited number of carrycots and infant seats, which are allocated on a first-come-first-served basis. Please request seats from cabin crew on board the aircraft.
British Airways' supplied infant seats are:
ideal for ages from 6 months to 2 years, but can also be used from birth
adjustable to a variety of positions from horizontal to vertical
available for infants who weigh a maximum of 13kgs/29lbs
available on all longhaul flights, except in First Class on Boeing 777/767 aircraft where only carrycots are available.
You may prefer to use your own seat which must meet the following standards:
a seat designed to be secured by means of a normal aircraft single lap strap and face the same direction as the passenger seat on which it rests
a purpose-designed children’s car seat with a 5-point restraining harness
the seat must not exceed the dimensions of the aircraft seat
the maximum dimensions of the seat must fit into an area of 17x17 inches (43x43cm).
Please Note: Two part car seats, where there is the seat and a base are not suitable for use on aircraft seats.
The Civil Aviation Authority does not permit rearward facing car seats.
For aircraft take-off and landing and in times of turbulence, infants have to be seated on their parent’s lap using the infant seat belts British Airways provides.
Infant child destraint device (AmSafe System)
You can also bring your own AmSafe System, which is an approved child restraint device consisting of an additional belt and shoulder harness that encircles the aircraft seat back and attaches to the passenger lap belt.
It can be used for infants from 12 months to children of 4 years of age.
The AmSafe system is not suitable for use on First class or Club World sleeper seats or World Traveller Plus seats.
It cannot be used in the same row as the emergency exit or the row in front or behind the emergency exit.
British Airways do not supply the system, but you can bring your own with you.
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Children information
Discounted fares for children
Children are those over two and under twelve years old at the time of travel.
British Airways offers a limited number of discounts for selected short haul routes. On long haul routes they offer some discounted fares, however they do vary, so please check your price quote for full details.
Infants
Infants are those aged under two years at the time of travel. The youngest an infant can be to travel is 48 hours old and British Airways also advise you to ensure that the treating doctor agrees to the infant traveling.
An infant fare is charged at 10% of the adult fare when the infant does not have his/her own seat, but sits on an adult’s lap. Plus airport taxes and fees.
If you want your infant to sit in his/her own seat (they must be between 6 and 23 months), you will be charged the child fare.
There must be one adult accompanying each infant, however:
if one adult wishes to travel with a second infant, this is only possible if the second infant is aged between 6 and 23 months. He or she must be seated in an approved car-type seat and we will charge the child fare
if the second infant is under 6 months you must travel with a second accompanying adult or a British Airways escort, for which there is a charge.
Infants who become children during traveling
If you are traveling with an infant who reaches the age of two during their journey, you must book a separate seat for them for the flights on and after their birthday.
The fare charged will remain at the infant rate for the entire journey, regardless that a seat has been booked for some flights.
Bookings should be made according to the age of the infant at the time of travel. You will need to contact us so we can ensure that your child has a seat after their 2nd birthday.
Making a forward booking if you are pregnant
If you want to make a booking for travel after you have given birth, you only need to book for yourself.
Once your baby has been born, please contact us and we will arrange to take payment and issue a ticket for your baby. You will then receive a ticket in your baby's name.
Children meals
British Airways offers a selection of healthy, balanced meals made with children in mind which you can order online so that you're prepared.
When you fly, British Airways' feed kids first’ policy allows you to see that the little ones are satisfied so that you can enjoy your own meal.
Order your child's meal online or call us to arrange it for you.
Infants
British Airways offers on-board bottle and baby-food warming facilities on our long haul flights - you may only bring un-opened food in a sealed jar with you.
British Airways do not carry infant meals or baby milk on-board so we recommend that you carry your own baby food and equipment (liquids and sufficient supplies of sterilized bottles) in your hand baggage.
British Airways are not able to sterilize bottles or provide sterilized water.
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Pets` information
British Airways cannot currently transport pets on their flights from Germany, Austria and Denmark. Find out more about transporting your pet on British Airways.
Please contact us to transport your pet on Comair.
Pet Travel Scheme
This scheme allows cats and dogs to travel between certain countries and certain UK airports without the need to go through the usual 6 months quarantine. Find out more about DEFRA.
Traveling with a Guide/Assistance Dog
Please contact us to make special arrangements for your Guide/Assistance Dog, to ensure they are able to travel with you in the aircraft cabin.
Certified Assistance Dogs for blind, deaf or disabled passengers travel free of charge in the aircraft cabin on most flights from the UK; and provided dogs are compliant with the Pet Travel Scheme, on all British Airways routes approved by DEFRA to the UK.
Routes approved by DEFRA
For travel, into the UK, in the cabin, your first point of entry must be either London Heathrow, London Gatwick, or Manchester.
To avoid quarantine in the UK, the animal must travel under the Pets Travel Scheme (PETS).
Assistance dogs in the cabin and connecting on flights at London must be compliant with the Pet Travel Scheme.
On other approved routes, Certified Assistance Dogs for blind, deaf or disabled passengers travel free of charge as unaccompanied pets and are carried in the aircraft hold.
Notify us when traveling with a Guide/Assistance Dog
Preparing your Guide Dog/Assistance Dog for travel
Bring a dog car safety harness or equivalent to secure your dog during take off and landing (a collar and lead will not be acceptable for this).
On long haul flights, we suggest you bring a fleece/vet bed for your dog.
You need to contact DEFRA if traveling to or through London, who require a faxed copy of all relevant documentation prior to travel.
Refer to the government website of the country to which you’re traveling for any additional entry requirements or documentation that may need completing.
Contact us at least seven days prior to travel to notify us that you wish to travel with a Guide Dog/Assistance Dog.
Check in for your flight at an airport check-in desk in order to complete travel documentation and formalities prior to going through airport security.
Read more about traveling with Guide dogs/assistance dogs
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