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Volcanic eruption causes irregularities in flight operations

04.16.2010

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Volcanic eruption causes irregularities in flight operations

Due to volcanic eruption most of the airports in Europe are closed. For updated information please call us directly. If your flight has been canceled you are entitled to reschedule or to  a full refund.


Lufthansa Airlines:

Last update: 16th April, 1700 UTC
Please read the latest updates on the flight status here on this page.

All airlines must comply with directives issued by ministries and air traffic control. Many European airports have closed. In Germany, the airports in Berlin, Bremen, Cologne, Dortmund, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Hof, Leipzig, Munich, Muenster/Osnabrueck, Nuremberg and Stuttgart have shut down. All arrivals at and departures from these airports have been cancelled until further notice.

As it is still not possible to predict when the current airspace restrictions will be lifted, Lufthansa is also cancelling all flights from all German airports scheduled for tomorrow, Saturday 17 April until 1000 UTC. Passengers who have booked flights from the above-mentioned airports are requested not to travel to the airport and to keep up-to-date with the status of their flights via:

Arrival & Departure


Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights have to be cancelled. For that purpose, they must exchange their electronic ticket (etix) for a travel voucher at a Lufthansa check-in machine at the airport. Alternatively passenger can buy a Deutschen Bahn AG rail ticket. In this case the flight ticket price can later be refunded*.

Passengers whose flights have been cancelled will be rebooked in the same compartment free of charge on other flights (which must be flown by 31 May). Alternatively, if they wish to cancel their ticket, they will receive a refund. Further information is available from the Lufthansa Service Center or out of Germany toll free under 0800 8 50 60 70. Due to the exceptional circumstances, customers may face longer than normal waiting times.

At present it is not possible to predict how the air traffic situation in Europe will progress. Lufthansa is keeping a close eye on developments and is in constant contact with the relevant ministries, aviation authorities, meteorological services and airports.

* non-flown tickets will be fully refunded. Partly flown tickets will be refunded pro-rata

Brtish Airways information on flights cancellations


Air France


Last update at 19h00 UTC (21H00 local time in Paris)

Due to the cloud of volcanic ashes of Mount Eyjafjallajokull (Iceland), French Civil Aviation Authorities (DGAC) orders the closure of Paris-Charles de Gaulle and Paris-Orly airports.

Flights departing from Paris-Charles de Gaulle and Paris-Orly airports are cancelled at least until Saturday April 17th at 12h00 UTC (14h00 Paris local time).
Suitable measures are taken as the situation evolves and updated information will be available on this web site.

Important: all flights departing from Paris are already fully booked until Sunday April 18th included.

Air France asks its passengers not to go to the airports.

Customers whose flight has been cancelled will be able to rebook their flight or obtain a refund.

Alitalia airlines:

Due to the ongoing volcanic activity in Iceland, airports in Paris, Amsterdam, Brussels and London are currently closed. Alitalia flights to and from these destinations have been cancelled. If you are scheduled to travel to any of these destinations today, please contact our call center at 1800 223 5730 to check the status of your flight.

Alitalia will make every effort to notify passengers scheduled to travel on affected flights. However, we also suggest that you visit alitalia.com or contact our call center for updates on your flight status.