Tag Archives: Flights to London

What’s it like being an airline gate agent? A passenger’s day behind the podium

Spending a day dealing with hundreds of airline passengers and piles of oversized carryon bags is not most people’s idea of fun. And while I’m no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world’s busiest airport, Atlanta Hartsfield. With 300,000 annual miles and over four million lifetime miles on Delta, I know the airline well. This experience, however, was an eye opener.

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