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China Eastern

General   |   Contact Info   |   Baggage Info   |   Traveling with Children   |   Traveling with Pets

China Eastern Links
Airline Code:MU Website:http://www.flychinaeastern.com Frequent Flyer Program:

Eastern Miles

Lounge:

Elite Club

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Phone Numbers

Reservations from the USA: Office hours: 800-200-5118, Non-Office hours: 310-744-8999



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Baggage information

Carry on Baggage Allowances
For all domestic and International flights, each passenger (except infants+) is allowed the following free baggage:
- First Class: 2 pieces with dimensions 115cm and total 10kg
- Business/Economy Class: 1 piece, 115cm bag up to 5 kg

Checked Baggage Allowances
Flights for all destinations except Americas and China Mainland
First Class: No maximum number but two bags or less preferred
- Maximum Dimensions per bag: 100 cm (39 in) length
- Maximum Weight: 88 lb/40 kg
Business Class: No maximum number but two bags or less preferred
- Maximum Dimensions per bag: 60 cm (24 in) width
- Maximum Weight: 66 lb/30 kg
Economy Class: No maximum number but two bags or less preferred
- Maximum Dimensions per bag: 40 cm (16 in) height
- Maximum Weight: 44 lb/20 kg
Infants not occupying a seat
22 lb/10 kg bag plus one fully-collapsible stroller, infant carrying basket, or car seat

Flights to Canada
First class - 32kg (70lbs) per bag, 2 bags, 158cm (62in) per bag (total of length + height + width)
Business class - 32kg (70lbs) per bag, 2 bags, 158cm (62in) (total of length + height + width)
Economy class - 23kg (50lbs) per bag, 2 bags, 158cm (62in) (total of length + height + width)
Infant  - 23kg (50lbs) per bag, 1 bag, 115 cm (45in) plus one fully collapsible stroller/pushchair

Flights between China and the United States
First class - 32kg (70lbs) per bag, 2 bags, 158cm (62in) (total of length + height + width)
Business class - 32kg (70lbs) per bag, 2 bags, 158cm (62in) (total of length + height + width)
Economy class - 23kg (50lbs) per bag, 2 bags, 158cm (62in) (total of length + height + width)
Infant - 23kg (50lbs) per bag, 1 bag, 115 cm (45in) plus one fully collapsible stroller/pushchair

Regarding the China Domestic flight, Infant will not have any bag Allowance.
Please contact China`s local office for futher queries.

Maximum weight of ANY SINGLE PIECE of checked baggage is 32kg (70lbs), unless it's one of the following:

* Mobility aids
* Medical Equipment
* Sporting equipment
* Musical instruments
* Camera equipment
* Household effects
* Pets as baggage
* Diplomatic baggage

Acceptance of any bag weighing more than 32 kg (70 lb) is subject to prior approval and notification upon booking/reservation. Overweight items will be repacked or split into lighter units during check-in otherwise will not be accepted for carriage.



Children information

China Eastern Airlines do not accept babies under 14 days. Our long haul aircraft are equipped with special baby bassinets and packs, as well as a wide range of baby food. Each has at least two toilets with special fold-down tables for changing diapers.

Do I need to reserve a seat for my infant?
Children up to 2 years old (24 months), are not required to have their own seat. You must, however, inform China Eastern that you will be traveling with an infant on your lap.
One adult may travel with two infants provided that one infant travels on the adult's lap and the other infant has a child fare ticket and is able to sit upright without assistance or is seated in an approved child restraint (car seat).
You may also choose to purchase a seat for your infant as long as you have the proper child restraint device.

Will I pay for my infant to travel?
Yes, a child up to 2 years old (24 months) traveling on the lap of a passenger is charged 10% of an adult fare plus taxes.

What if my child turns 2 on the trip; will I have to buy a ticket for the return flight?
Yes, a ticket will have to be purchased for any flight on which the infant will be over 2 years old.

What types of child restraint devices are allowed?
Passengers traveling with infants/children aged between 6 and 36 months will be able to use their own car type seats if space is available and provided the seat is certified for aircraft use. The car seats will be restrained in the aircraft seat by a normal aircraft lap strap. Customers wishing to use these type of seats must purchase an additional aircraft seat and pay the appropriate child fare.

What infant amenities are available on the aircraft I'll be flying (i.e. bassinets)?
China Eastern Airlines does not accept babies younger than 14 days old. China Eastern's long-haul aircraft are equipped with special baby bassinets and packs, as well as a wide range of baby food. Each has at least two toilets with special fold-down tables for changing diapers.
Infant amenities vary by aircraft. When you're on the airplane page, look for the Infant Amenity Icon. If it is present, clicking on it will tell you what infant services are available on that airplane. If you do not see it, infant amenities are not offered on that aircraft. You can always contact China Eastern for more information.

Can I sit in the exit row with my infant?
No, lap children or infant seats are allowed in an exit row; in fact, all passengers in an exit row must be at least 15 years of age. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit.

Can I book an infant's electronic ticket online?
No, passengers cannot book an electronic ticket for an infant, and you can buy the paper ticket for your baby at your departure airport.



Pets

Pets policy
With the exclusion of service dogs, live animals of any description are NOT PERMITTED IN THE PASSENGER CABIN, and are not applicable to interline through check. In all cases (except services dogs, which are permitted to travel free of charge), the animal will be treated as excess baggage for which you will be obliged to pay the applicable rate. Excess baggage charges will be assessed on the basis of the total weight of the animal and its container.
- Please ensure you obtain all necessary permits to enable the animal to enter the country / territory of destination (including transit).
- China Eastern will not be responsible in the event of the animal being refused entry into, or passage through, any country/territory. You as the owner assume all risks of injury to (or sickness or death of) the animal.
- China Eastern will not accept fighting dogs for carriage on all flights.