Airlines Information

TAM airlines

General   |   Contact Info   |   Baggage Info   |   Traveling with Children   |   Traveling with Pets

  • Phone Numbers
  • Brazil Call Center::
    55 11 4002 5700
  • UK Call Center::
    00 44 20 8897 0005
  • Code-share Partners

Baggage information

Carry on luggage
Carry-on allowance for each passenger, either adult or child over 2 years of age:
Domestic, international (economy class) or Mercosul Flights: 1 carry-on plus 1 personal item
Flights to the United States* or Europe (First and Business class): 1 carry-on plus 1 personal item
Weight - not exceed 5 Kg
Dimension (height + width + length) should be 115 cm/45 inches

Personal items allowed for adults such as one handbag, briefcase, or piece of equipment that can be placed under the passenger's seat, or in the aircraft's specific compartment inside the cabin, camera, laptop or binoculars.

Check Baggage Allowance for Domestic (Brazil) Flights

Each passenger may check luggage weighing a maximum of 23 kg/51 lb. An excess fee will be charged whenever the baggage allowance is exceeded according to the flight class. In case of excess, it will be charged 0,5% over Y fare for the traveled segment, for each exceeding kilgram.

Children under 2 years of age can bring 1 baby stroller or 1 bunting bag or 1 infant car seat and 1 piece of luggage, complying with the dimensions for the accepted carry-on sizes and up to 5 kg.
Checked Baggage Allowance for International Flights

Flights to Europe, North America, South Africa, and Asia*

Baggage allowance: 2 pieces
Maximum Weight of each piece: 32 kg /71 lb each
Maximum Dimensions: 158 cm / 62 in (length + width + height)
*from/to Canada, United States, American Territories or between Brazil and Asia via Pacific Ocean; South Africa; Hong Kong and Bangkok via South Africa or in direct flights, Europe, including France and London.

Note: Due to American regulation, passengers boarding flight JJ8092, Guarulhos - Miami via Salvador, shall disembark from the aircraft in Salvador, carrying their hand luggage. After checking the documents, they shall embark again and be submitted to the security procedures requested by the USA government. Passenger traveling only over the domestic leg, that is, with final destination in Salvador, shall disembark normally.

Flights departing from Europe
Baggage allowance: 2 pieces
Maximum Weight of each piece: 23 kg /51 lb each
Maximum Dimensions: 158 cm / 62 in (length + width + height)

Infants
Infants up to 2 years of age can bring 1 baby stroller or 1 bunting bag or 1 infant car seat and 1 piece of baggage, complying accepted carry-on measurements, which can be checked or taken on board with the passenger.

Excess Baggage Fees for economy passengers*

Domestic Flights: An excess fee will be charged whenever the baggage allowance is exceeded according to the flight class. In case of excess, it will be charged 0,5% over Y fare for the traveled segment, for each exceeding kilogram.
International flights: If a baggage exceeds the weight limit, passenger must take the exceeding weight as a third volume and pay the excess baggage fee. For passengers on flights with connections and/or final destination in Europe, luggage exceeding 32 kg / 71 lb will not be accepted.

Children information

Do I need to reserve a seat for my infant?
Children up to 2 years old (24 months), are not required to have their own seat. You must, however, inform American Airlines that you will be traveling with an infant on your lap. Lap children can only be held by passengers who are at least 15 years of age.
Only one lap child is allowed per adult. If one adult is traveling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant.
You can also choose to purchase a seat for your infant as long as you have the proper child restraint device.

Will I pay for my infant to travel domestically?

A child under 2 years old (24 months) can travel for free as long as the infant will be on the lap of another passenger for the flight.

Will I pay for my infant to travel internationally?
Yes, a child up to 2 years old (24 months) is usually charged 10% of an adult fare plus taxes, even if the infant will be on the lap of another passenger for the flight.
What if my child turns 2 on the trip; will I have to buy a ticket for the return flight?
Yes, a ticket will have to be purchased for any flight on which the infant will be over 2 years old.

What types of child restraint devices are allowed?
If you will be purchasing a seat for your infant and wish to bring your own car seat, contact TAM for rules and regulations.
What infant amenities are available on the aircraft I'll be flying (i.e. bassinets)?
Bassinets/cradles are available to infants under 2 years old on domestic flights operated by Airbus 319 and Airbus 330 and on international flights operated by Airbus 330. Bassinets are occasionally available on the A320 aircraft and in business class on the A330.

The approximate bassinet measurements are: 75 cm x 34 cm x 22 cm. It can hold up to 11 kg including the the infant. The weight of the bassinet is 3.5 kg. The bassinet location is always in front of the first seats of each class, at the bulkhead. See the specific aircraft seatmap page for more information.

infant iconBecause infant amenities vary by aircraft, look for the Infant Amenity Icon on the airplane seatmap page. If it is present, clicking on it will tell you what infant services are available on that airplane. If you do not see it, infant amenities are not offered on that aircraft. You can always contact TAM Airlines for more information.

How do a I reserve a bassinet?
Contact TAM's call center at 11- 4002-5700 or 0800 570 5700(Brazil) or 1-888-2FLYTAM  1-888-2FLYTAM (USA) to reserve a bassinet. You must request at bassinet at least 3 hours in advance of the flight.
Note: If you are flying on an A320 aircraft or in business class on an A330, bassinets cannot be booked in advance, as some of these aircraft are not equipped with bassinets. Ask your flight attendant upon boarding.

Can I sit in the Exit Row with my infant?
Federal Aviation Administration regulations state that no lap children or infant seats are allowed in an Exit Row and that all passengers in an Exit Row must be at least 15 years of age. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit.

Pets` information

The procedures for animal boarding can change according to the flight.
Flights within Brazil
- Domestic animals such as dogs and cats are accepted inside the passenger's cabin.
- Animals exceeding 10 kg (animal + kennel) cannot be transported in the cabin.
- Limited to 1 animal per flight; check availability with our Call Center.
- For reservations, contact TAM airlines Call Center at least 48 hours prior to the flight.
- Animal boarding in the cabin is allowed only on flights operated by TAM (JJ).
- Upon the departure confirmation by TAM's Call Center, arrive for the flight at least 2 hours in advance.
- The animal must be placed in a kennel, which can be acquired at pet shops.
- The kennel should have enough space for the animal to stand up, turn around and lie down. It must be made of a resistant material, free from protrusions or protuberances and leak-proof.

Documents required
Anti-rabies Vaccination Certificate for animals over 3 months old, stating the name of the manufacturing laboratory, the vaccine type and the lot number. This vaccine must be given between 30 days up to one year before the departure (animals under three months of age not yet vaccinated must present authorization from veterinarian).
Health certificate issued by the veterinarian: the certificate is valid for 10 days from its issuance date.
NOTOC Form (provided by TAM)
Attention: Since 07/18/06 the submission of Animal Transportation Guide has no longer been required for the boarding of dogs and cats.
- Animals exceeding 10 kg (animal + kennel) cannot be transported inside the cabin.
- For reservations, you must contact TAM's Call Center at least 48 hours prior to the flight.
- Upon the departure confirmation by TAM's Call Center, arrive for the flight at least 3 hours in advance.

International Flights:
For international flights, operated by TAM (except to London), domestic animals, such as dogs and cats, are accepted inside the passenger's cabin at the Business and Economy Class. Domestic animals are not allowed in First Class.
*Animals exceeding 10 kg (animal + kennel) cannot be transported inside the cabin. Click here to see the instructions for boarding larger animals.

Documents required
Anti-rabies Vaccination Certificate for animals over 3 months old, stating the name of the manufacturing laboratory, the vaccine type and the the lot number. This vaccine must have been given between 30 days up to to one year before the departure (animals under three months of age not yet vaccinated must present authorization from veterinarian).
Health certificate issued by the veterinarian. The certificate is valid for 10 days from its issue date.
Zoosanitary Certificate - valid for 10 days.
Attention : Since 07/18/06, the submission of the Animal Transportation Guide has no longer been required for the boarding of dogs and cats.

Where to obtain Zoosanitary Certificates in Sao Paulo:

Ministry of Agriculture - Animal Sanity Services. Rua Treze de Maio, 1558 - 3rd floor (next to shopping Paulista). Phone: (55-11) 251-0400 or 0800-551-559. Working Hours: from 8 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. Airport of Guarulhos - Ministry of Agriculture Sector, Animal Sanity Service Telefax: (55-11) 6445-2800.

Fees
Domestic flights: R$ 90,00 + (weight of the kennel and the animal multiplied by the value corresponding to 0.5% of the full rate of the traveled itinerary).
A fee of US$ 200.00 + baggage excess fee + taxes for destinations that use weight base system. For destinations based on luggage units, a charge corresponding of 2 excess luggage pieces will be charged.

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