EN | BG

Mon - Fri 9 am - 7 pm EST,
Sat  9 am - 3 pm EST,

Regular Hours 1800-890-3731

After Hours Emergency 727-902-9316

Need Help? | Frequently asked questions
Book Online or Call us Toll free 1-800-890-3731

ANA

General   |   Contact Info   |   Baggage Info   |   Traveling with Children   |   Traveling with Pets

Phone Numbers

Reservations from the USA: 1-800-235-9262 (Toll-free)



Code-share Partners


Baggage information

Carry-On Allowance: 1 Bag + 1 Personal Item
Each passenger is allowed to carry on one bag and one personal item such as a purse or briefcase. Assistive devices and outer garments do not count as personal items. All carry-on luggage must fit in the overhead bin or under the seat in front of you and adhere to the following requirements:
- Maximum Dimensions of Carry-on Luggage (including all handles, wheels, etc.): 22 in x 16 in x 9 in/55 cm x 40 cm x 23 cm (length + width + height)
- Maximum Weight of Carry-on Luggage: 22lb/10kg

Japan domestic flights connecting to international services
When you use an international ticket for domestic sector, carry-on baggage allowance is under same rule as international sector. However, there may be more limits based on available space and additional restrictions on small aircrafts (under 100 seats).
Less than 100seat - the sum of three dimensions must not be more than 100cm(45cm×35cm×20cm) and up to 10kg.

Checked Baggage
Free baggage allowance differs according to area. Even if your baggage is within free baggage allowance, your baggage may not be accepted for small aircraft. Please contact ANA in advance.
Transpacific flights (including U.S.A.)
First and Business Class:
- Baggage Allowance: 2 pieces
- Maximum Dimensions of each piece: 62 linear inches/158 cm (length + width + height)
- Maximum Weight of each piece: 70 lb/32 kg
Economy Class:
- Baggage Allowance: 2 pieces
- Maximum Dimensions of each piece: 62 linear inches/158 cm (length + width + height)
- Maximum Combined Dimensions of both pieces: 107 linear inches/273 cm (length + width + height)
- Maximum Weight of each piece: 50 lb/23 kg
Infants not occupying a seat:
- Baggage Allowance: 1 piece + one fully collapsible stroller or infant carrying basket/car seat
- Maximum Dimensions: 62 linear inches/158 cm (length + width + height)
- Maximum Weight: same as limit for adult fare in the same class of service
All Other flights (including Europe and Asia)
- Maximum Weight for First Class passengers: 88 lb/40 kg total
- Maximum Weight for Business Class passengers: 66 lb/30 kg total
- Maximum Weight for Economy Class passengers: 44 lb/20 kg total
- Maximum Weight for Infants not occupying a seat: 22 lb/10 kg total + one fully collapsible stroller or infant carrying basket/car seat

Excess Baggage
Transpacific flights (including U.S.A.)
First and Business Class:
Baggage exceeding the free baggage allowance will be charged a fee per piece. Please note that charge per piece is different between departure from Japan and departure from the U.S.A.
Flights departing from Japan (excluding Okinawa) to:
- Hawaii: 16,200 Yen
- Los Angeles/ San Francisco: 19,800 Yen
- New York/ Washington,D.C./Chicago: 22,000 Yen
Additional charge may apply depending on the size and weight of excess baggage.
Economy Class:
Baggage exceeding the free baggage allowance will be charged with excess baggage charge per piece (see above). Additional charge may apply depending on the size and weight of excess baggage. For baggage weighing over 50 lb/23 kg and up to 70 lb/32 kg, 3,000 yen per piece will be charged for the first two bags. Please note that charge per piece is different between departure from Japan and departure from U.S.A.
All Other flights (including Europe)
Excess baggage fee is 1.5 percent of the normal adult one-way economy class fare from departure point. (When there are two types of normal fares as in flights originating in Japan, the higher of the two fares will be used.) Please note that the fee per 1 kg is different between departure from Japan and that from other airports.
Fee per kg for flights departing from Tokyo to:
- London/ Paris/ Frankfurt: 9,000 Yen
- Bangkok: 3,800 Yen
- Ho Chi Minh City: 3,600 Yen
- Beijing: 2,800 Yen
- Shanghai: 2,200 Yen
- Seoul: 1,300 Yen
All flights departing from London Heathrow Airport will not accept any single piece of checked baggage weighing more than 70 lb/32 lb.



Children information

Traveling with infants or small children
Children up to 2 years old (24 months), are not required to have their own seat. You must, however, inform ANA that you will be traveling with an infant on your lap.
Only one lap child is allowed per adult. If one adult is traveling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant.
You can also choose to purchase a seat for your infant as long as you have the proper child restraint device. ANA offers these seats at a 75% discounted fare.

Will I pay for my infant to travel internationally?
Yes, a child under 2 years old (24 months) is charged 10% of an adult fare plus taxes, even if the infant will be on the lap of another passenger for the flight. ANA offers purchased seats at a 75% discounted fare for infants.

What if my child turns 2 on the trip; will I have to buy a ticket for the return flight?
Yes, a ticket will have to be purchased for any flight on which the infant will be over 2 years old.

Bassinets
Bassinets are provided on all international aircraft. Please book the bassinet when you make your reservation.
· Size: 85cm x 45cm x 33cm
weight: maximum 10kg
· Please note that the bassinet seat position and number are limited.
You will be able to find a lavatory which is equipped with a tabletop for changing diapers.

Child seats
You may use your own child seat which is certified in Japan (MLIT), U.S. (FMVSS) or Europe (ECE R44).
Please reserve a seat in advance and purchase a child fare ticket. The following child seats may be used on board the aircraft.
-Type of child seat:
(1) Approved by the Japanese Ministry of Land, Infrastructure and Transport (MLIT)
(2) Approved by the U.S. Federal Motor Vehicle Safety Standards (FMVSS)
(3) Approved by ECE R44-United Nations Economic Commission for Europe



Pets

ANA transports animals only as checked baggage.
- ANA accepts carriage of dogs, cats, birds and other animals. Only one dog, one cat or a pair of birds per one container.
- Only 3 passengers are allowed to travel with pets per flight
- The charge of pets can not be included in free baggage allowance and exess baggage charge is required. The charge varies by your destination.
- Each country has its own regulations governing the import/export of live animals.
Pets in aircraft hold may not be accepted in accordance with country regulations.
You should check the regulations and prepare proper documentation for valid health, entry permits and other documents in advance.
- Please note that animals can be carried as cargo only in some countries.
 
The container must be
- clean and leak-proof
- Hard type container (i.e. metal, rigid plastic, solid wood etc.) is highly recommended. Soft type container or bag cannot be accepted.
- lockable
- large enough to allow freedom of movement to stand, lie down and turn down.
- We recommend that you provide sufficient food and water before check-in since your pet cannot be fed during the flight and at transit locations. However, a container that is equipped with a water pot and a food container can be used.
- You will be asked to fill out Consent and Release forms at the airport.