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Malaysia airlines

General   |   Contact Info   |   Baggage Info   |   Traveling with Children   |   Traveling with Pets

Phone Numbers

Reservations from the USA: 800 552 9264 (toll free)

Code-share Partners

Baggage information

Baggage Allowance

Entitlement on board
- First Class 40kg
- Golden Club Class 30kg
- Economy Class 20kg

Excess Baggage Fee
Appropriate journey rate per kilogram
- Travel within Peninsula Malaysia (West Malaysia) RM10 per kg
- Travel within East Malaysia RM10 per kg
- Travel between West Malaysia and East Malaysia RM15 per kg

Hand Baggage
First Class and Business Class Passengers- 2 pieces
Economy Class Passengers- 1 piece
Each piece must not exceed the following dimensions: (lenght,height, width)
Wide body aircraft -56cm,36cm, 23cm total 115cm
Narrow body aircraft -56cm,30cm, 18cm total 104cm

Children information

Children up to two years old (24 months), are not required to have their own seat. You must, however, inform Malaysia Airlines that you will be traveling with an infant on your lap.

Only one lap child is allowed per adult. If one adult is traveling with more than one infant under two years of age, a seat will have to be purchased for each additional infant.

You can also choose to purchase a seat for your infant as long as you have the proper child restraint device. Infant fares may also be available.

Young children traveling without a parent or legal guardian are considered to be Unaccompanied Minors. Most airlines provide a service to assist these children from their point of departure to their final destination.

What age does my child have to be to qualify as an Unaccompanied Minor?

The service is mandatory for children ages 5-12 traveling without an adult. Malaysia Airlines also provides an escort service for children under the age of 5 who are traveling alone.


Carriage of Domestic Pets
The carriage of domestic pets into the cabin is not permitted. However, the pet may be transported in the cargo hold on the same flight as special excess baggage, subject to certain conditions.

Pets in the baggage compartment
Cats, dogs and fishes may be accepted as accompanied baggage at check-in you may be required to provide:

- Individual countries health and governmental regulations are complied
- Customs import/export permits for carriage
- Veterinarian Health Certificate for the animals
- The accepted animals are stowed in aircraft holds
- The weight of the animal and its kennel will be charged as excess baggage
- The instruction for feeding and watering must be given in writing at the time of acceptance

Reservations are required to be made with Malaysia Airlines Reservations Agency.

The kennel must meet the following conditions:

- Constructed and be able to withstand other freight damaging it or causing the structure to buckle or bend
- Must be well ventilated on at least three sides
- It must allow the animal to stand up and turn around comfortably
- Separate food and water must be provided
- It must be clean and leak-proof
- It must contain absorbent material on its floor
- It must be easy for staff to handle and provide the handlers protection from being clawed or bitten by animal