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Qantas Airways

General   |   Contact Info   |   Baggage Info   |   Traveling with Children   |   Traveling with Pets

Phone Numbers

Reservations from the USA: 1 800 227 4500



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Baggage information

Carry-on Baggage must:
- fit under the seat in front of you or in a designated enclosed baggage storage compartment;
- not exceed the Carry-on Baggage allowances
Current Qantas and QantasLink Carry-on Baggage allowances for adults and children (except infants) are as follows:
Australian Domestic (except Dash 8 and Fokker services)
Piece Allowance & Dimensions for all Classes:
2 x 105cm (41in) bags or
1 x 105cm (41in) bag plus 1 x 185cm (73in) non rigid garment bag or
1 x 115cm (45in) bag
7kg per piece

All Dash 8  -  1 x 105cm (41in) bag, 7kg (15lb) total
Fokker Aircrafts -  1 x 105cm (41in) bag 4kg (9lb) total
All International  - 7kg per piece
First/Business/Premium Economy:
2 x 115cm (45in) bags or
1 x 115cm (45in) bag plus 1 x 185cm (73in) non rigid garment bag
Economy:
1 x 115cm (45in) bag or
1 x 185cm (73in) non rigid garment bag

Total dimensions are measured by adding together the length, height and depth of the bag.

Carry on Baggage Restrictions
- All liquids, aerosols and gels must be carried in containers of no greater than 100ml/3.3oz capacity (approximately 100gm in weight).
- All containers must fit comfortably in a transparent, resealable plastic bag.
-The plastic bag must be no greater than 1 litre (1 quart) in capacity with a total outer edge measurement of the sealed section of the bag no larger than 80cm.
- There is a limit of one plastic bag per passenger.
- The plastic bag must be removed from carry on baggage and presented to security personnel at the checkpoint for inspection and separate x-ray screening.
- Containers larger than 100ml/3.3oz will not be accepted, even if only partially filled.

Carry on Baggage - Country Specific

Checked Baggage Allowance

The amount of baggage you can check in for your flight varies depending on your itinerary, Qantas Frequent Flyer membership and other factors.  Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.
For travel on other airlines, check the baggage allowances with the applicable carrier before you travel.

 

Route Piece Allowance & Dimensions Weight
Australian Domestic* on Qantas flights (excludes QantasLink) No restriction on the number of pieces
Total dimensions of each piece must not exceed 140cm (54in)
 Business: 30kg (66lb)
Economy: 23kg (50lb)
No piece can exceed 32kg (70lb)
QantasLink services (excludes travel to/from Lord Howe Island, Olympic Dam, Mount Hotham).  Economy:
No restriction on the number of pieces

Total dimensions of each piece must not exceed 140cm (54in)
 Total must not to exceed 23kg (50lb)
QantasLink services for travel to/from Lord Howe Island  Economy:
1 piece

Total dimensions must not exceed 140cm (54in)
 14kg total
QantasLink services for travel to/from Olympic Dam  Economy:
1 piece

Total dimensions must not exceed 140cm (54in)
 16kg total
QantasLink services for travel to/from Mount Hotham  Economy:
Limit of 1 ski or snowboard bag per passenger and one other piece of baggage with total dimensions not exceeding 140cm (54in)
 Total kit not to exceed 23kg
International to/from The Americas+  First/Business:
2 pieces at 32kg (70lb) per piece
Premium Economy/Economy:
2 pieces at 23kg (50lb) per piece

Total dimensions of the 2 pieces must not exceed 270cm (106in) with no 1 piece exceeding 158cm (62in)
 No single piece can exceed 32kg
All Other International No restriction on the number of pieces

First:
40kg (88lb)
Business:
30kg (66lb)
Premium Economy/Economy:
23kg (50lb)

Total dimensions must not exceed 270cm (106in) with no 1 piece exceeding 158cm (62in)
 No single piece can exceed 32kg

 

Platinum, Gold and Silver Qantas Frequent Flyers and Qantas Club Members receive additional free checked baggage allowances:
Domestic Australia, trans-Tasman and international routes
Platinum Frequent Flyers is allowed additional 15kg
Gold/ Silver Frequent Flyers and Qantas Club Members is allowed additional 10 kg

For The Americas
Platinum/Gold/ Silver Frequent Flyers and Qantas Club Members is allowed additional 1 piece



Children information

What are the age requirements for a child and infant travelling on Qantas?

A child is a passenger aged between 2 and 11 years inclusive. An infant is a passenger aged up to 23 months inclusive.
Internationally:
- Infants who do not occupy a separate seat are carried for 10% of the applicable adult fare.
- Each infant under 2 years must be accompanied by a separate adult.
- Children over 2 years must occupy a separate seat at the applicable fare.
- All children and infants must have their own tickets, whether or not they are occupying a separate seat.

Domestically:
- Children under 2 years of age who do not occupy a seat are carried free of charge.
- Each infant must be accompanied by a separate adult.
- Children over 2 must occupy a separate seat at the applicable fare.
- Children under 2 can travel on their parents tickets unless a separate seat has been booked and a fare paid.

If an infant is less than 7 days old or not in good health, then medical clearance is required for travel.
An infant can occupy a seat if the applicable child's fare is paid. The infant must be able to sit upright without assistance or travel in an approved Child Restraint (car seat).

Carry-on Baggage allowances are the same for adult and child fares. Infants do not receive a separate Carry-on Baggage allowance. However, food and nappies required for infants during the flight may be carried in addition to the accompanying adult's Carry-on Baggage allowance.

Children receive the same checked baggage allowance as adults. Infants receive the following allowance:
- No allowance on Australian domestic and regional flights.
- 1 piece to/from The Americas, total dimensions not exceeding 115cm (45in).
- 10kg (22lb) on all international routes (except The Americas).
- Adults accompanying infants are entitled to check in one collapsible stroller or a carry basket or bassinet (stowed in the aircraft hold). This is in addition to the normal free baggage allowance for adults.



Pets

Travelling with Pets

In the cabin
Small cats and dogs are NOT allowed to travel in the cabin of the aircraft on Qantis Airlines flights, with the exception of service dogs.

If travelling on a Qantas operated Australian domestic service (QF400 and above) pets can be considered part of your free baggage allowance.
If you are travelling with a pet you must advise your local Qantas office immediately after you have purchased your ticket to confirm your pet's travel arrangements.
If you are booked on an international flight (QF001-QF399) or a domestic sector of an international flight, or if you are not travelling on the same aircraft as your pet, your pets cannot be carried as free baggage. You must send your pet pack as freight and pay the applicable freight charges.

All pets must be contained in a pet pack on arrival at the passenger terminal. Pets on leads are not permitted.
Pet pack to be considered part of your baggage:
- You must be holding a confirmed reservation;
- You must lodge your baggage at the passenger terminal at least sixty (60) minutes prior to departure; and
- The pet pack must conform to the standards listed below.

Only small and medium sized pet packs qualify as part of your free baggage allowance. All other pet packs must be lodged directly with a freight company at the freight terminal and will incur a fee.

You will be required to pay excess baggage charges if your baggage, including your pet pack, exceeds the free baggage allowance. There is a limit of two (2) pet packs (no larger than the medium pet pack) per passenger, subject to normal baggage allowances. Additional pet packs will be sent as airfreight and you will be required to pay the applicable freight charges.

Pet Pack Sizes
It is advisable to ensure that the container will meet these requirements prior to the day of travel.
Small (equivalent to one unit of baggage)
- Made of plastic material with absorbent mat and suitable for cats and small dogs up to small terrier size.
- Size: 56cm in length / 30cm wide / 38cm in height
- Maximum weight (including pet) : 15 kg

Medium (equivalent to two units of baggage)
- Made of polypropylene material with absorbent mat and suitable for dogs up to cocker spaniel size.
- Size: 66cm in length / 40cm wide / 52cm in height
- Maximum weight (including pet) : 20 kg

For larger pets you must supply an approved crate, which meets the following criteria:
- Wire mesh - minimum of 8 standard wire gauge
- Escape proof hinges and latches
- Bottom covered with a leak proof galvanised tray with corners and edges soldered and rolled up to 9cm
- Tray bottom to be covered with absorbent material to avoid leakage
- Show crates must be adequately locked. it is the customers responsibility to provide adequate locks for the crate
- Must not exceed 84cm in height

Alternatively portable kennels or a small container may be accepted provided the construction and ventilation is considered adequate and it meets all size restrictions and general criteria.

Quarantine regulations apply for international destinations and for Tasmania, Lord Howe Island, Norfolk Island, and Thursday Island. Qantas Telephone Sales and other freight offices will provide general information on the carriage of birds, cats and dogs. For specific information, contact the applicable state or country quarantine office
.